Printami Support

Printer not found

Use an AirPrint-compatible printer and connect it to the same local Wi-Fi network as your iPhone.
Turn the printer on. Avoid guest networks or wireless client isolation.
Check AirPrint support with the manufacturer, restart the printer, and choose it again in the iOS print sheet.

Documents, photos and scans

Import PDF, JPEG, PNG or HEIC files, or choose photos in the system Photos picker. Export Word, Excel and PowerPoint documents to PDF first. Scanning requires a supported iPhone and camera permission. Save and manage documents in Recents. Printing uses the layout shown in preview.

Membership and purchases

Open Settings → Printami Membership to see current offers, restore purchases or manage subscriptions. Prices and trial eligibility come from Apple. Use the Apple Account that made the purchase to restore it. The initial allowance is 10 final PDF pages; only submitted print jobs count. Cancelled or failed jobs do not consume it.

Contact support

Email the publisher below with your iPhone model, iOS version, app version and steps to reproduce the issue. Do not send confidential documents or payment details.

帮助与支持

请确认打印机支持 AirPrint，与 iPhone 连接同一 Wi-Fi，保持开机，并避免会隔离设备的访客网络。无法发现时请向厂商确认兼容性、重启打印机并在 iOS 打印面板中重新选择。

支持 PDF、JPEG、PNG、HEIC 和照片选择器；Word、Excel、PowerPoint 请先导出 PDF。扫描需要兼容 iPhone 和相机权限。文件可在最近记录中管理；最终打印使用预览中的版面。

会员和恢复购买

打开“设置 → Printami 会员”查看 Apple 当前价格及试用资格，恢复购买或管理订阅。请使用原购买 Apple 账户恢复权益。本机初始免费额度为累计 10 个最终 PDF 页面，仅系统已提交任务扣减，取消或失败不扣。